First off I want to say that I rarely post a negative review and do everything I can do to work with a company before doing so. I want my readers and the companies I work with or will work with in the future to know that the products I review are things that I would normally use or things that I am interested in. I am sad that I have to post this review but my story must be told…because my readers deserve to know.
I was offered a review of Oliver’s Labels, they create labels that are to be used on children’s items, things like clothing dishes and toys. I immediately sent my information to the pr rep who then took weeks to get back to me just to let me know that the text I chose was too long and I needed to scale it down plus use a different font. Okay, that’s fine I can do that. So I emailed the rep again and gave new text and font information. Never heard a word from them.
I waited 2 months, YES 2 MONTHS and then sent a message asking the status of my order. A week later I received a response stating that they were swamped but would be sending the order. I felt that it was bad customer service of the company not to email and state that the order was delayed but I am patient and can wait and I understand that there are times when a company is truly swamped…but then several more weeks went by and at this point it had been almost 4 months since our first contact.
Since I was about to start Emily’s Frugal Tips Christmas Guide and I literally have hundreds of reviews to get done I decided to write the company an email letting them know I would like to be released from the review and to please remove me from the reviewers list. I did not hear a word from them for at least 2 weeks. Then an email popped up stating my labels had been shipped. In the email it stated that the text I sent over (website address and email) was too long and that the font did not look good so they took it upon themselves to 1. scale down the text to just my email address and 2. completely change the font. The company did not contact me to ask if the text and new font was something that I would want nor did they respond to the email I sent them asking to be removed from the review. They just shipped without alerting me, the customer, of the changes they made without my consent.
I emailed Oliver’s Labels and I let them know that I was not happy with their customer service and based on the fact that they shipped my labels with unauthorized changes that I could not/would not be writing a positive review, I also noted that I had requested that they cancel my review. The response I received was completely snotty and accusatory. The rep stated that they told me my original text was too long and that since I was frustrated with the amount of time it took to get the labels to me they expedited their the process. So apparently it does take the company 4 months to process an order for any customer, not just a blogger…
They agreed to release me from the review but the labels had already shipped. I received them a few days ago, I am disappointed in the quality of the labels, the text is aligned weird and not what I ordered at all. The labels themselves are very thin and feel like a paper sticker and not like a label should feel like. They just look like they were thrown together very quickly.